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Delivery Details

Trade Supplies Online offer competitive prices to both retail and trade customers alike, our aim is to provide you with a pleasant online shopping experience that will make you want to shop with us again and again. We have an extensive online product catalogue with many products that you probably would not expect a traditional builders' merchant to keep in stock. We have been established for over 150 years and the company is still being run by the family.

We already have an enviable reputation within the construction industry throughout our extensive coverage of branches in Cumbria, North Yorkshire and the North East and strive to replicate this level of professionalism and expertise with our on-line sales.

Deliveries

Our normal delivery days are Monday to Friday excluding Bank Holidays, in most cases your item(s) will be dispatched same day providing we receive your order by 2pm.  We use reliable carriers such as the Royal Mail and Parcelforce and typically you can expect your item to arrive within 3 working days. However on rare occasions your delivery may take longer due to factors beyond our control. Parcels are dispatched Monday to Friday.

On-line Delivery Charges

Unless stated otherwise, the price for items ordered online will be shipped excluding carriage charges, and at the checkout you will be presented with various postage options, depending on the item(s) ordered. These choices will be clearly shown as Next Day Delivery, Timed Delivery, Saturday Delivery etc.

Deliveries by external carrier

Please notify us immediately in the event of any shortages or damages to your parcel that may have occurred during transit.

Returns

We are governed and adhere to, the United Kingdom Distance Selling Regulations. This means we will accept returns and offer a full refund as long as the item is unused, unopened and still in the original packaging. Please note that we cannot accept returns or cancellations for orders that have been ordered as a special item. You will be notified at order stage if the item is a special item.

To return your order, please pack it securely and send it back to us, we must receive it back within 7 days of the date that you received it. Please note that it is your responsibility for returning the goods at your expense unless we delivered the item to you in error or the item is faulty. A refund will be issued as soon as possible but within 30 days at the latest.

Disclaimer

Please do not book any trades persons to complete a job involving goods ordered from ourselves, until all parts of your order have been received in good order. JT Atkinson & Sons Ltd T/A Trade Supplies Online cannot be held responsible for any delays, standing time charges that you may incur due to damages, defects, faults or issues with goods in transit. Return within 7 days.

Refunds

If you cancel your contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the goods in full, (excluding delivery charges). However, you will be responsible for the cost of returning the item to us. Products can only be returned if packaging is not broken and is unworn/ not used.

Faulty or Damaged

If a product is suspected to be faulty or damaged, please contact us within 24 hours of receipt and a replacement or refund will be arranged. If a product has been fitted and/or used and is suspected to be faulty, please contact us immediately and we will resolve the issue according to the manufacturers terms and conditions.

Free Delivery on orders over £50 

Large (ugly freight) items are currently excluded from this offer i.e. wheelbarrows, ladders and cement mixers. Deliveries to Ireland, Northern Ireland, and UK Non-Mainland are also excluded. Call 01609 761 000 for a quote.