Privacy Policy - Trade Supplies Online

We are committed to protecting and respecting your privacy.

This policy, together with our terms of use and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Our Site you are accepting and consenting to the practices described in this policy.

Our Site is not intended for children, and we do not knowingly collect data relating to children.

For the purposes of the General Data Protection Regulation 2018 (the “Act”), the data controller is JT Atkinson & Sons Limited of Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE.

Our nominated representative for the purpose of the Act is Mark Atkinson who can be contacted via email: mark.atkinson@jtatkinson.co.uk

Information we may collect from you
We may collect and process the following data about you:

Information you give us:
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to any of our services, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion, or survey and when you report a problem with our site (Website Data). The information you give us may include your name, address, e-mail address and phone number (Contact Data), financial and credit card information (Financial Data), personal description, and photograph (Identity Data).

Information we collect about you:
Regarding each of your visits to our site we may automatically collect the following information:

technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
information about your visit, including the full Uniform Resource Locators (“URL”) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number, collectively known as Technical Data.

Information we receive from other sources:
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses made of the information
We use information held about you in the following ways:

We will use information you give to us:

to carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products, and services that you request from us.
to provide you with information about other goods and services we offer that relate to those that you have already purchased or enquired about.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

How we will use your personal data:

We have set out below in a table format, a description of all the ways we plan to use your personal data, and which of the leal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note: we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below:

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer or account holder.

(a) Identity

(b) Contact

Performance of a contract with you.

To process and deliver your order including:

(a) Manage payments, fees, and charges.

(b) Collect and recover money owed to us.

(a) Identity

(b) Contact

(a) Performance of a contract with you.

(b) Necessary for our legitimate interests (to recover debts due to us).

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms, service, or privacy policy.

(b) Asking you to leave a review or take a survey, to allow you to participate in interactive features of our service when you choose to do so.

(c) To provide you with information about other goods and services we offer that relate to those that you have already purchased or enquired about.

(a) Identity

(b) Contact

(d) Website

(a) Performance of a contract with you.

(b) Necessary to comply with a legal obligation.

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).

To enable you to partake in a prize draw or competition.

(a) Identity

(b) Contact

(d) Website

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).

(a) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

(b) To improve and ensure that content from our site is presented in the most effective manner for you and for your computer.

(c) To administer our site securely and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

(a) Identity

(b) Contact

(d) Website

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).

(b) Necessary to comply with a legal obligation.

(a) To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

(b) To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

(a) Identity

(b) Contact

(d) Website

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences as part of our efforts to keep our site safe and secure.

(a) Technical

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

To make suggestions and recommendations to you about goods or services that may be of interest to you.

(a) Identity

(b) Contact

Necessary for our legitimate interests (to develop our products/services and grow our business).

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

Marketing

We may use your Technical Data to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you if prior consent has been given.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time unchecking relevant boxes to adjust your marketing preferences. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us because of a product/service purchase, experience, or other transaction.

Information we receive from other sources:
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Note: we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers, and sub-contractors for the performance of any contract we enter with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. When we share personal data with these companies, we require them to keep it safe, and they must not use your personal data for their own marketing purposes. We do not disclose information to our advertisers which could identify you personally, but we may provide aggregate information (Aggregated Data) about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in TS1).
Aggregated Data is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering a contract with you.

We may disclose your personal information to third parties:

In the event of any business or assets being bought or sold, we may disclose your personal data to the prospective seller or buyer of such business or assets. If the transfer or sale goes ahead, the organisation receiving your personal data can use your data in the same way as us.
If Trade Supplies Online or its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Trade Supplies Online, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Cookies and Tracking Technologies
In some cases we may use cookies and other tracking technologies described in this Cookie Statement to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information. For more information about how we process your Personal Information, please consult our Privacy Policy.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when